Do you ship to my country? How much will shipping cost?
To see whether we support shipping to your country and the shipping fees, please select a perk and enter your country at the checkout, the shipping fee will be calculated automatically.
Last updated: February 05, 2020 01:03
When is morph expected to ship?
The project team has begun turning its prototype into the final product. Our ability to ship the products may be affected by product development or financial challenges. However, we are planning to ship morph in the month of April 2020.
Last updated: February 05, 2020 01:03
How will my order be shipped?
Depending on your location, your morph will be shipped to you using different couriers. We will provide a shipping notification and tracking information for each order. Due to the changes in courier regulations on lithium battery products, our shipping methods are subject to change.
Last updated: February 05, 2020 01:06
Can I take the morph on an airplane?
Yes, it can be with you in your carry-on luggage. The capacity of morph (74Wh 20400mAh) falls within Federal Aviation Administration’s (FAA) guidelines for air travel with larger batteries. You can bring 2 batteries between 100Wh-160Wh with airline pre-approval. Please consult with your airline prior to traveling with your morph. Please click this link for more detailed information: https://www.faa.gov/hazmat/packsafe/
Last updated: February 05, 2020 01:04
How can I get in touch with your team?
If you want to get in touch with the morph team for anything to do with the campaign, send us an email over to [email protected] or reach out to us on our social channels. We will be happy to help.
Last updated: February 05, 2020 01:05
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.